Zoho CRM

Connect Aircall with Zoho CRM to increase sales productivity and efficiency. Reps save time with automatic call and message logging, contact syncing, and AI-powered insights right on the record, all without leaving Zoho CRM.

Log calls automatically

All calls are automatically logged as Activities in Zoho CRM along with key details about the call and the name of the Aircall line that was used. Call comments and a link to the call recording sync to the record. Choose your lookup order (Leads, Contacts, or Accounts) so activity always lands on the right record, with no manual data entry needed.

View caller details at a glance

Every incoming call in Aircall will link to caller and deal information in Zoho CRM as soon as the phone rings. As such, reps can be prepared to have more informed, relevant conversations right away.

More ways to create records

When a call or text comes in from someone without an existing record, automatically create a Contact along with a linked Deal or Account.

Sync your Zoho contacts into Aircall

Zoho CRM contacts can now sync into Aircall and appear directly in your Contacts view. It's off by default, so you're always in control of what syncs.

Get AI insights on every record

Call summaries, key topics, action items, sentiment, and full transcriptions, plus AI Assist Pro playbooks and custom summaries, can be logged directly to Zoho records, with flexible options for how each is stored.

Customize your Insight Cards

Choose up to five fields to display for Leads, Contacts, Deals, and Accounts, so reps see exactly what matters most.

And more under the hood

Expanded message logging for MMS and WhatsApp media, tag syncing, and AI Voice Agent call logging.